Delivery policy

We deliver to all US addresses and ship all non-holiday weekdays, Monday – Friday, 10 am – 5 pm Central Time (Chicago time).


We work hard to ship all in-stock orders within 24 business hours.

Please ensure that you have completed your address details correctly when placing your order!

Here's how to get FREE Shipping!
  1. Please select products of at least $69 in value for your order on our website
  2. Ship to an address within the United States (including U.S. territories).  Orders shipping to non-US addresses unfortunately are not currently available for our Hemp based products.  (Please note: COD orders, or orders outside of the contiguous 48 US States may require a higher minimum order for free shipping.)
  3. Select a shipping method at checkout which is shown as FREE ($0.00):

    • If the value of goods in your order after discounts totals more than $69, and if you are located within the contiguous 48 US States and not using COD payment, please select the UPS 2nd Day Air service, which we recommend since it provides full tracking and delivery 2 shipping days after shipment.


Will I Need To Sign For My Package?

If your order value is less than $100, then by default, we don't require delivery signatures, but you may request signature required service by contacting us prior to placing your order.

If your order value is more than $100, then we may require an adult signature for delivery of the shipment at our discretion.  If your order value is more than $200, then we will always require an adult signature for delivery of the shipment by default. This is to help minimize the chance of lost or stolen packages for valuable orders, as well as to ensure that an adult person is present to accept goods that require safe handling.  In exceptional circumstances that do not allow for signature confirmation, you may request signature requirement be waived by contacting us just before or after placing your order.


How Long Does Shipping Take?

That All Depends!

Your order will usually have a shipping label prepared the same day that it is placed, on non-holiday weekdays.  Once the shipping label is prepared, your physical shipment will almost always be picked and packed, will be shipped from our Chicago warehouse / and will be en route with the shipping carrier within 1 business day.^ 

USPS shipments are typically shipped same day on weekdays, if placed by credit card or Bitcoin, after payment has been confirmed, up until 3 PM Central Time

UPS shipments are typically shipped same day on weekdays, if placed by credit card, COD, or Bitcoin,  after payment has been confirmed, up until 5 PM Central Time.

All delivery time estimates below are counted on the basis of business days (M-F), not on the basis of calendar days.

A shipping confirmation email containing your tracking information will be forwarded to you after your order has been scanned in by our carriers.  Your order will already have been prepared and given to the carrier earlier; however, in order to avoid confusion, we may wait to send out the tracking email to you until tracking updates become viewable at the tracking link.

IMPORTANT: UPS does not ordinarily deliver on Saturday - only USPS makes regular Saturday deliveries for standard shipments.  We strongly recommend ordering USPS Priority Mail Express as the most cost-effective means of ordering on Thursday evening or Friday morning and having a good chance of receiving your shipment on Saturday.  However, by special request, we can we can seek Saturday delivery service from UPS for UPS Next Day Air shipments placed for shipment on Friday.  (Please note: We do not offer Saturday delivery service as an option for any UPS service type besides UPS Next Day Air orders, and we can only offer the Saturday delivery upgrade for UPS Next Day Air orders that were originally received after Thursday shipping hours and in time for our standard shipping hours on Friday.)

Saturday delivery service by UPS is attempted only upon customer request and only on a best-effort (not guaranteed) basis.  Please note that UPS guarantees a specific delivery date for ordinary UPS Air shipments delivered during the workweek, but UPS does NOT guarantee Saturday delivery dates; not all addresses are eligible for the UPS Saturday delivery upgrade, and UPS will not provide a refund if they miss a requested Saturday delivery.  If you would like to receive your shipment on a Saturday via UPS, or want to guarantee delivery time for another specific day or event, would like to split your order, or would like to request special shipping arrangements, please contact us by phone prior to placing your order, and we'll do our best to accommodate your request.  

^Please note that USPS tracking is often lagged by up to 24-36 hours, and USPS in Chicago is known to frequently skip/miss package tracking scans.  Thus your tracking number may not show the progress of your Priority Mail shipment for up to 2 business days after your order has physically been packaged and handed to USPS (or even longer for 1st Class shipments).  Lack of an outbound package scan will typically not delay your estimated delivery window.  If up to date tracking and on-time delivery are crucial, we strongly recommend using UPS instead of USPS.


If You Live in the US

We offer you a number of different shipping options.

  • USPS First Class: for packages that weigh 14oz or less. Average arrival time is up to 5 - 15 business days with delivery confirmation.  Tracking is spotty and arrival time is variable / NOT guaranteed.
  • USPS Priority Mail: for most packages. Average arrival time is 2 - 4 business days with delivery confirmation and tracking.  2 - 4 day arrival time is NOT guaranteed and is only accurate about 70-80% of the time.
  • USPS Priority Mail Express: for packages that need to get to their destination quickly. Average arrival time is 24 - 48 business hours, prioritized and with good tracking.  1-2 day arrival 90% of the time.  Money back guarantee.
  • UPS: for packages that come in brown trucks during weekdays with excellent tracking.  See the map below for average UPS Ground shipping times (may vary upwards by a day).  UPS Next Day and 2nd Day Air have a 98% accurate arrival date, and a money back guarantee.
  • UPS SurePost: Average arrival time is 2-7 business days - normally UPS Ground + 1-2 days. Tracked by UPS, delivered by USPS.  Arrival time is NOT guaranteed and is only an estimate.

 US Time in Transit Map


If You Live Elsewhere

We regrettably do not ship our products internationally.


How Much Will Shipping Cost?

That All Depends!

During checkout, only a few shipping options will be visible until you enter your full destination address and payment information.  Once your full destination address has been entered, you will be able to see all available shipping methods and the price which would be charged for each option.

If you are not checking out on our site, but requesting an order or shipment by phone or email, please note that we can only provide an accurate shipping quote after getting complete details on the specific items you wish to have shipped to you, your full destination address, and the carrier and shipping service by which you wish to have your order shipped to you.

This is because precise shipping costs vary due to a number of specific details, including the weight of the package, the volume of the package, the shipping carrier, and shipping service, and the destination address.

If you are a US customer, we strongly recommend taking advantage of one of our FREE shipping methods above, if it meets your needs.


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